Terms & Conditions
TERMS AND CONDITIONS
In these terms and conditions, the "Company" will mean Hijjaz Records Publishing, the “Site” will mean and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
Please also read these terms and conditions carefully and make sure that you understand them, before ordering any products from the Site. Please note that before placing an order you will be asked to agree to these terms and conditions. By clicking on the button marked "I Agree" at the end of these terms and conditions means you accepting the terms. If you refuse to accept these terms and conditions, you will not be able to order any products from the site.
1.1 You agree that the Company reserves the right to amend these terms and conditions at any time, in the Company’s sole discretion, by posting any such amendment(s) to the Company’s website without prior and separate notice.
1.2 Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the site.
2. PRICE AND PRODUCT
2.1 The Company shall make every effort to ensure that prices, details, weight and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
2.2 The Company shall make every effort to ensure products displayed on the website are in stock. If products become out of stock, the Company reserves the right to stop displaying the product from information page.
2.3 Prices charged for purchases from the Site may be different from those charged in stores that the Company has been supplied.
2.4 The prices charged are those applicable on the day you order.
2.5 The selling prices during online sales and promotions may be differ from the stores and only applicable for online purchases from the Site only.
2.6. All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable or invalid Customers’ information such as address, email etc. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.
2.7 All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.
3. REGISTRATION AND ACCOUNT SECURITY
3.1 To register with the Company website, you must be over eighteen (18) years of age.
3.2 Customer is required to register before placing any order through this website. During the registration:
- You must provide us with accurate, complete and up to date registration information;
- You must safeguard your username and password;
- You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
3.3 The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
3.4 Customer who needs to make changes to their user information can self-update in their profile immediately for effective communication between the Company and the Customer.
3.5 Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.
3.6 Should you find any unauthorised use of your login, you shall notify the Company immediately and effectively.
4. ONLINE ORDER
4.1 Once you have selected a product that you wish to order via , you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.
4.2 Customer needs to fill us their credit card details from a credit card company acceptable to us, which we require in order to process your order. The credit card account must have sufficient funds for a smooth and complete payment.
4.3 We shall not be obliged to supply the product to you until we have accepted your order. Until you successfully completed the payment, we otherwise will not receive an order from you. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a "Confirmation of Order" stating that we are accepting your order.
4.4. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.
5.1 The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account depending on the period of time your financial institution required to arrange for the refund.
5.2 You are not allowed to cancel the order once a Confirmation of Order is issued. However, you can cancel an order if you still has not completed your payment.
6. RETURN / REPLACEMENT
6.1 You shall examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged by emailing to or call our customer service hotline 603-77812102 within 3 days after receiving; otherwise we shall have the discretion to refuse your claim.
6.2 Please be reminded that for product bought from store which is found to be defective and/or is damaged inside the packaging, has to be returned and bring back the defective product to the store where you bought the product within 7 days. You must present a valid receipt of the purchase for the return. The Company will not accept returns/replacement if items bought from store.
6.3 Replacement of the product can be arranged for the following reasons:
• If the product is damaged at time of delivery.
• If the product has missing page or printing error at time of delivery; and you contact customer service within 3 days.
• If the product received is not what you ordered; and you contact customer service within 3 days.
6.4 Replacement of the product will not be arranged for the following reasons:
• If the product is damaged intentionally, books returned is used or broke.
• If the product is not returned in full set or missing accessory.
• If the product has an unclear dirt or mark on the item.
• If the product was purchased during clearance stock or non-exchangeable items.
• Fail to report to our customer service hotline within 3 days at time of delivery.
6.5 We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 6.3 above is fulfilled, you are entitled for an exchange of the product if the product is available in our stock.
7. PAYMENT TERMS
7.1 We accept payment by VISA, MASTER and DEBIT card issued by Malaysian banks. The Company shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.
7.2 All product prices listed are in Ringgit Malaysia (RM).
7.3 Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
7.4 We reserve the right to change the payment terms for any order without prior notice.
7.5 If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
7.6 Other voucher and coupon from is only redeemable online and on the website only.
*The selling prices and delivery fee may be vary for (Bulk Purchase)
*To purchase more than 20pcs or (Bulk Purchase), please contact our customer service hotline 603-77812102. Or email your enquiry at:
*During Malaysia National Public holiday, Festival season, and any unforeseen natural disaster that is beyond control by our company and the courier company, delivery lead time might be extend accordingly.
8.1 If you are not available to take delivery, Pos Laju Malaysia may leave a card giving you instructions on self-pickup from your nearest Pos Laju Office. It is the Customer responsibility if unable to collect their item from their nearest Pos Laju Office within given period after instructed for self-pickup by Pos Laju.
8.2 For redeliver requested by customer, we are entitled to charge for providing the service.
8.3 It is the responsibility of the customer to notify the Company immediately of any change to their delivery address.
8.4 We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
8.5 Shipping fee excluded from earning Reward Points.
9. FORCE MAJEURE
9.1 We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
10. APPLICABLE LAW
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.
11.1 By accessing and using www.hijjazbooks.com, you acknowledge and accept that the use of the site is at your own risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to user the site. Without limiting the foregoing:
To the extent permitted by law, this site and all information and materials contained in it are provided “As Is” without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement. We have no liability or responsibility for any errors or omissions in the contents of the site, to the extent permitted by law. We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the site/catalogue, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the site, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the site/catalogue, or any uploading, downloading or publication of data, text images or other material or information to or from the site.